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"From its unique vantage point as the statewide coalition, JDI helps us all connect the dots between policy, practice and services and strengthens our work in the communities we serve." ~ Linda Cavaioli, Executive Director, YWCA of Central Massachusetts

Cell Phone Drive FAQ

Q. Can I donate my cell phone? Are there drop-offs in other states?
A. Currently, there are a few options in Massachusetts to donate your unused cell phones:

1.HOPELINE: Through the HopeLine program,  Verizon Wireless accepts donations of used wireless phones at any of their stores in New England. VWZ refurbishes the phones for redistribution to clients in domestic violence programs among other agencies. Phones that cannot be refurbished are sold, and the funds support Verizon Wireless grant program for domestic violence organizations throughout the country. You can read about their policies and process on their website at http:.www.aboutus.vzw.com/communityservice/hopeLine.html.

2. SHELTER ALLIANCE: Shelter Alliance is a national company that collects and recycles phones and pays between 50 cents and $30 per cell phone or more for a smartphone (depending on make and model.) You can read about their policies and process on their website at http://www.shelteralliance.net. Shelter Alliance covers the cost of shipping. Be sure to label the box and include a note that you want the proceeds to go to Jane Doe Inc.  If you have more than 20 phones, Shelter Alliance will cover the shipping costs.  JDI can send you the forms and shipping labels upon request.

3. DONATE A PHONE: This ongoing effort is sponsored on the national level by the Wireless Foundation, Motorola and the National Coalition Against Domestic Violence. Phones can be mailed directly to:

Call to Protect
2555 Bishop Circle West
Dexter, MI 48130

Q. What kind of phones will be accepted?
A. Any wireless phone — analog or digital—working or not. Please remember to include the battery. The Wireless Foundation and Verizon Wireless will accept chargers, accessories such as headphones, and other items in addition to the phone.

Q. Can you help me run a phone drive in my school/workplace/congregation to raise money for Jane Doe Inc.?
A. We would be happy to help. For more information please contact donations@janedoe.org.

Q. Can I get a tax receipt?
A. For donations to Verizon Wireless, The Wireless Foundation, and A Call to Protect, include a written request for a tax receipt and be sure to include your name and address. Shelter Alliance does not produce receipts; instead they send Jane Doe Inc. an accounting of how much is paid to JDI for each phone. In order for us to generate a thank you note with that amount, you must include your name and mailing address when shipping the phones.

Q. Will the phone come back to a program in Massachusetts?
A. The collected phones are part of a national effort, so that we and our colleagues around the country always have access to the phones we need. Because this is a national effort and not all donated phones will be functional, we cannot guarantee that your donation will be distributed here in Massachusetts.

Q. How does the phone work? Will the person be able to make other calls?
A. The phones can only be used to call 9-1-1 and the statewide domestic violence hotline, SafeLink, a program of Jane Doe member organization Casa Myrna Vazquez. Other services as well as incoming calls are not available with these phones.

Q. How do I get an emergency 9-1-1 cell phone?
A. Jane Doe Inc. does not distribute emergency 9-1-1 cell phones. If you or someone you know is in danger and needs a 911 programmed cell phone, please contact your local domestic violence or sexual assault organization.

Q. How do I delete my personal information from my phone?
A. Please deactivate your phone and erase all personal information. Each phone is different; you can find instructions for your phone type/model at: http://www.recellular.com/recycling/data_eraser/default.asp.


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